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Customers´Satisfaction Survey
Results of the Customers´Satisfaction Survey
Pivotal, as part of its continued improvement plan, carried out a Customers´ Satisfaction Survey at the beginning of 2009 among its broad clients´ portfolio. The results were quite positive and reflected some new avenues to allow us to continue with our improvement plan in order to beat our Customers´expectations.
Some of the verbatim comments mentioned by our customers:
1. “I had a short contact with Pivotal but it was quite intense. The disposition of people was excellent, they were vey kind and willing. They have always helped to find possible solutions. I was delighted to interact with Pivotal. The price and the benefits that they offer are very affordable compared with similar services companies".
2. " The Human Resources team is customers´ focused, provides quick responces and is excquisite in dealing with clients".
3. "The best thing is the statistical team and Pivotal´s customer´s satisfaction attitude ".
Thanks to everyone who has participated actively in responding to our survey
